550 Access denied – Invalid HELO name

You have attempted to send out an email and failed with the following error: 550 Access denied – Invalid HELO name
503 RCPT Error

The issue is due to your email client not configured correctly. Here are some remedy steps.

Double check your email setting to ensure the following settings has been made.

Microsoft Outlook
1. From the Menu Bar, Click Tools then Click E-mail Accounts
2. Select “View or change existing e-mail accounts” then Click “Next”
3. Select your Email account then Click “Change”
4. Click “More settings”
5. Select “Outgoing Server” tab
6. Tick “My outgoing server (SMTP) requires authentication”
7. Select “Use same settings as my incoming email server”
8. Click “Ok”
9. Click “Next”
10. Click “Finish”

Once you have completed the above mentioned steps, close your Outlook and try sending again.

Should you have any further issues, contact Vodien’s SuperSupport.

550 Access denied - Invalid HELO name

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