Account Manager – Reset Password

You can reset your Account Manager password by following the instructions from this article. However, if you have the password and would like to update it, scroll down and follow the instructions from Change Account Manager Password.

Reset Password for your Billing Account

Step 1. Visit the Vodien Website page. Located at the upper right hand is “My Account”. Click on the drop-down arrow.

 

Step 2. Click “Lost password?”

Step 3. Enter the registered email address in the Username field and click “Send”.

 

Step 4. You will receive an email in a few minutes with the subject “Account Manager – Reset Password“.

If you do not see the email after a few minutes, you can try the following:

    • Check your spam or junk folder as the email may have been diverted there.
    • Whitelist our email address by adding help@vodien.com to your contact list and try requesting for a password reset again.

Step 5. Click on the Reset Password button.

    • Please note that the link will expire after 2 hours. If the time has passed, you will need to request for a password reset again.

Step 6. Enter your new password twice and click “Submit” to confirm the new password.

Change Billing Password

Step 1. Log in to the Account Manager.

Step 2. Either click “EDIT PROFILE” from the home page

Or click on the drop-down arrow next to your first name and click “MY PROFILE”

Step 3. In your Profile page, click Security tab.

Step 4. Enter the current password.

Step 5. Enter the new password.

Step 6. Click “Save” to update the password.

If you have further questions, please do not hesitate to contact our support team.

Billing Account password

 

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