How to Blacklist and Whitelist an Email Address

There could be emails that you haven’t received, even from a trusted contact or emails that you no longer wish to receive from specific senders. Blacklisting an email address means this will discard the message from senders. Messages will not be tagged or quarantined and cannot be recovered. Don’t worry, senders won’t be notified about the message that has been deleted. 

Whitelisting an email address will allow emails to be directly received on your Inbox. As mentioned especially from contacts you get in touch in a daily basis. 

Here are the steps on how you can blacklist and whitelist an email address: 

Step 1. Log in to the cPanel using this link format:
Replace with the Main Domain Name connected to your hosting.
Step 2. Click Spam Filters under the Email Panel.

Step 3. Your Apache SpamAssassin has been enabled automatically. Under Additional Configurations, click Show Additional Configurations. 

Step 4. Choose Whitelist or Blacklist:

a. Click Edit Spam Whitelist Settings under Whitelist.

i. Click +Add A New “whitelist_from” Item.
ii. Type the email address on the whitelist_from field. 
Click +Add A New “whitelist_from to add more.
Click Update Whitelist.

b. Click Edit Spam Blacklist Settings under Blacklist.

i. Click +Add A New “blacklist_from” Item.
ii. Type the email address on the blacklist_form field. 
Click +Add A New “whitelist_from to add more.
iii. Click Update Blacklist.

Step 5A confirmation message will appear on the top-right. To go back, click Return to Overview. 

With Webmail, you may create filter rules. Which you can see under Manage Your Inbox once you log in to your webmail. If you’re automatically logged in to your Inbox, click Webmail Home on the top-right. You may also go to this guided link on how to create an email filter. 

Please don’t hesitate to contact our 24/7 Singapore or AustraliaSupport Team if you have further questions. 

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