Common Email Errors

This are some of the common email errorsĀ user experience:

Problem: Incorrect username and password
Solution: Check that you have entered your email address as your username, if you are not sure if your password is correct, go to cpanel to reset your password.

Problem: Cannot send out emails
Solution: Check that you have enabled the option “My server requires authentication” in server tab (Email client – Account settings).

Problem: Smtp server does not support SSL-Secure connection
Solution: Check that you disable both the option “This server requires a secure connection (SSL)” in advanced tab (Email client – Account settings).

Problem: Unable to load subscribed folder
Solution: Right click on your IMAP folder and click on Reset List

The above solution and problems are based on Outlook Express, other email clients will also use the common solution, however the words may differ. Contact us if any of the above solution does not solve your problem.

If you have further questions, please do not hesitate to contact our support team.

Common Email Errors

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