Our system automatically sends domain renewal email notifications prior to the expiry of your domain names. The schedule for notifications sent will depend on your renewal settings.
If the Auto-Renewal service is enabled, you will receive only 2 email notifications, which is scheduled as shown below:
If the Auto-Renewal service is disabled, the system will follow the schedule below for sending out email notifications to ensure you don’t lose your domain name:
Please ensure that payment is made prior to the due date in order to prevent service disruptions.
If the payment method you are currently using is not up to date, kindly update the information. You may update the payment method by following the instructions on how to make payment.
For more information regarding domain name life-cycle, please refer to this article.
If you have further questions, please do not hesitate to contact our billing team.