Email Account Backups using JetBackup

The server stores email account backups to those that are using IMAP for their incoming mail server and/or Webmail. Email accounts using POP3 may not have the backup since the data is saved in their local machine or email client. To get a backup copy of your email accounts and restoring them, please be guided by the instructions from this article.

Download Email Account Backups

Step 1. Log in to the cPanel.


Step 2. Click on E-mail Backups under JetBackup panel.


Step 3. In the E-mail Accounts Backups page, click on Generate Download link.


Step 4. You will be asked if you want to continue with the download. Kindly read the pop-up and click on OK button.

accept-download-email-backup| Email Account Backups

Step 5. You will see a note indicating that the request is in progress. Once the Download link is available, click on it and a copy of the file will be saved in your local computer.

download-backup-email | Email Account Backups

Email Account Backups Restore

Step 1. In the E-mail Accounts Backups page, click on Restore link for the desired email address and date you want to restore.


Take note that password and datas of the account will reset to its original information from the date you have chosen. Emails in the inbox of the current date will be overwritten.

Step 2. You will be asked if you are sure, click on the check box “i have read..”, enter the email address where the email notification will be sent and click on Restore button.restore-email

A note indicating that the restore is in progress will show on the page.


An email will be sent to the email address you entered in the Notification Email field containing information that the email restore has been completed. You may also go to the “Queue” page for the JetsBackup tool to check the status.


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