How to Add Product or Service Sub-Contacts

A Sub-Contact serves as a Secondary Administrator authorised by the main account to carry out actions on behalf of the Registrant/Owner.

Once you register for a Domain, Hosting or any Product/Service using your Vodien Account, the system automatically uses your Account Profile as the Registrant Contact (Owner) and creates other Sub-Contacts using the same Profile. The Sub-Contacts created are the following:

• Admin Contact – Appointed contact for Administrative concerns.
• Tech Contact – Appointed contact for Technical concerns.
• Billing Contact – Appointed contact for Billing concerns.

This means that by default, you are the Registrant, Admin, Tech, and Billing Contact for all your Domains and Products.

If you wish to appoint someone else as a Sub-Contact to manage each corresponding concern for a specific Domain/Product, you can easily do so through your Account Manager using the steps below:

1. Log in to the SG or AU Account Manager.
2. Click on a Category from the top menu.
3. Click on the Domain/Product that you wish to manage.
   If you only have (1) one Domain/Product under that Category, you will automatically be routed to its Management page.
4. Scroll down to the Administration section.
5. Hover your mouse pointer over the Sub-Contact that you wish to manage, then click the Assign New option that appears on its right.
   
   Important: If you are trying to appoint a different person as the Sub-Contact, do not use the Modify option. The Modify option will only allow you to update your current Account Profile information, and will change the Sub-Contact details for all your Domains/Products in the account, including your Account Profile itself.

6. You can assign the Sub-Contact to an Existing Customer or a New Customer:
   • For Existing Customer – Select between Customer’s ID or Username. Enter the Vodien Account Customer ID or Vodien Account Username of your Assignee in the field provided, then click Assign New ID.
     
   • For New Customer – Enter the required information in the fields provided, then click Create Contact. A new Vodien Account will be created for your Sub-Contact with limited access to your Domain/Product – but with no access to your own account.
     

Do not hesitate to contact our SG or AU Support Team if you have further questions.