How to Archive Emails

Email Archive is a feature that allows you to copy incoming, outgoing or your mailing list message for a specific amount of time. Archived files will be saved under the mail directory in your home directory on File Manager.

By default, the Email Archive feature is enabled with a retention period set to the last 7 days.

Set up Archive Emails

Note: For Business Hosting and bizMail plans has Email Archive turned on with the 7 day retention period while with Web Hosting plans it is disabled by default.

Below are the instructions on how to set up your Email Archive:

Step 1. Log in to cPanel using this link format:
Replace with Main Domain Name connected to your hosting.
Step 2. Click Archive under Email panel.

Step 3. Tick boxes for Incoming and Outgoing Email Messages.
You may specify the length of time for the retention period, a custom of 90 days is recommended. Make sure that your account has enough disk storage to save the data.

Step 4. Click Apply to All My Domains to save.

Manage Archiving

This is a list of settings that you have for all your domain names in the hosting plan. It also allows you to configure each domain name.

You can also do the following to your archived emails:

  • View messages as a ready only via your email client using IMAP Access
  • Download the archives to your PC
  • View messages via Webmail

IMAP Access

For IMAP Access under Manage Archiving, an email will be created: Which you can access your email archives when you set it up using the IMAP protocol. You will be using your cPanel password for the set up.

For Auto Configuration, scripts allows you to download the configuration file, in this way the email account will be automatically added on the email client of your choice. By clicking IMAP over SSL/TLS, it sets up your email with SSL and IMAP link will be without SSL.

Before you proceed, take note of the instructions given. Once you click proceed a file will be downloaded to your computer.

Under Manual Settings, you will be provided with the settings to use on your email client.

Download Archive

Once you click Download Archive link, a pop-up will come up and ask you which archives you would like to download. A .zip file will be downloaded to your computer.

Access Webmail

The Access Webmail link will redirect you to your Webmail, click on Open to proceed to your Inbox. You won’t see the archives immediately, as you will be subscribing to the folders first. Here’s how:

  1. Click Settings on the top-right.
  2. Click Folders under Settings section.
  3. Tick the boxes for the incoming and outgoing archives or the specific dates you’d like to view.
  4. Click Mail.

Once you’re back on your Inbox, you’ll see new folders for the archived emails.

Please don’t hesitate to call our 24/7 Singapore or Australia Support Team, they’ll be happy to help you out.

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