How to Change Mailbox Plan in Exchange

One of the challenges an organisation may face is email capacity planning for its users. With Email Exchange, you are able to configure Mailbox Plans for each user, which allows you to manage the maximum mailbox storage that fits their business needs.

This article will guide you on how to change Mailbox Plans for each user or to multiple users using your Exchange Manager.

Changing the Mailbox Plan for One User

Follow the steps below to change the Mailbox Plan for a specific mailbox:

Step 1. Log in to Exchange Manager. 

Step 2. Under Hosted Organisation-Exchange, click on Mailboxes.

Mailboxes Button in Exchange Manager

Step 3. Click on the user Display Name that you wish to manage.

Mailbox Display Name in Exchange Manager

Step 4. Click on the Settings tab, then click on the current Mailbox plan and select a new one from the drop-down list.

Step 5. Click on the Save Changes button.

Save Changes Button in Mailbox Settings

Changing the Mailbox Plan for Multiple Users

If your Email Exchange plan allows you to create multiple mailboxes, you can change the Mailbox Plans assigned to multiple mailboxes at once using the steps below:

Step 1. Log in to Exchange Manager. 

Step 2. Under Hosted Organisation-Exchange, click on Mailboxes.

Mailboxes Button in Exchange Manager

Step 3. Tick the boxes corresponding to the user Display Names that you wish to manage.

Select Multiple Mailboxes in Exchange Manager

Step 4. Click on the Actions option at the top, then select Set Mailbox Plan and click Apply.

Set Mailbox Plan Action in Exchange Manager

Step 5. In the pop-up box, select a new Mailbox Plan and click the OK button twice.

Select New Mailbox Plan in Exchange Manager

Step 6. Refresh the Mailboxes page to see the changes of the Mailbox plans on each email accounts.

Feel free to contact our Singapore or Australia Support Team if you have further questions.

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