How to Ensure That Emails Are Working With Email Exchange

If you’ve just purchased an Email Exchange plan with Vodien, it has to be connected properly to your Domain Name to ensure that your Emails work. To do this, you need to check your Domain‘s Name Servers and some relevant DNS Records.

  1. Check Your Name Servers
  2. Check Your MX Records
  3. Check Your SRV Records

As a bonus, jump to the link below to learn how you can protect your Domain and the credibility of your brand:

Note: The steps herein are applicable for Aust Domains email Exchange hosting plans.

1. Check Your Name Servers

The rule is simple. The Name Servers you use for your Domain will tell the system where to check your MXSRV, and other DNS Records. Incorrect Name Servers, despite all other settings being correct, will still result to inability to send/receive emails.

Access your Account Manager and check which Name Servers you’re using. Follow the link on how to manage your name servers.

If your Domain is not registered with us, you may access your Domain provider’s platform to check.

For Domains with No Website/Other Services
You only need to make sure that you’re using the following Name Servers:

Name Server Records Vodien Product Where to Update DNS
ns1.premium.exchange
ns2.premium.exchange
Email Exchange Hosting 2016 Exchange Manager

For Domains with a Website/Other Services
It’s possible that you’re using the Name Servers for your Hosting service. In this case, refer to the correct records below for Domains connected to Vodien hosting.

Name Server Records Vodien Product Where to Update DNS
ns1.syrahost.com
ns2.syrahost.com
Website Builder
Web Hosting (Linux)
Web Hosting (Windows)
Hosting Manager – cPanel
Hosting Manager – Plesk
ns1.dnspackage.com
ns2.dnspackage.com
Premium DNS Account Manager
ns1.vodien.com
ns2.vodien.com
ns3.vodien.com
WordPress Hosting
Web Hosting (Linux)
Web Hosting (Windows)
Account Manager
cPanel
Plesk

If your domain is connected to a hosting service that is not with Vodien, please contact your hosting provider to make sure that your name servers are correct.

Remember that where you update your MXSRV, and other DNS Records, will depend on the Name Servers that you’re using.

2. Check Your MX Records

An MX Record, or Mail eXchange Record, is a file that explains how an email should be delivered to the right address. If incorrect, the system would not know how to send or receive your emails.

Check and ensure that you have the following MX Records for your Exchange plan:

Type Records Priority
MX smtp.ds.network 5
smtp-uk.ds.network 10

To check and update your MX record on Exchange Manager, follow the steps below:

Step 1. Log in to Exchange Manager. 

Step 2. Under System, click on the Domains icon.

Domains Button in Exchange Manager

Step 3. Select the Domain Name you wish to manage.

Select Domain Name to Manage DNS in Exchange Manager

Step 4. Click the Edit DNS Zone Records button. Your MX and other DNS records should appear on the next page.

Edit DNS Zone Records Button

Step 5. Click the pencil icon corresponding to the MX Record that you wish to update, enter the correct data, and click Save.

Edit MX Record in Exchange Manager

If there is no MX Record, click Add Record, select MX from the drop-down list under Record Type, enter the correct data, and click Save.

Add Record Button in Exchange Manager

If the name servers of your domain name are not ns1.premium.exchange and ns2.premium.exchange, follow the steps on how to manage DNS in either Account Manager or Hosting Manager.

3. Check Your SRV Records

The SRV Record, or Service Record, indicates the location of a service using a specific destination port number and hostname. With the SRV Record you can easily set up your Exchange mail service on Microsoft Outlook – without having to input your server settings – as it is automatically detected.

To fully maximise the Exchange 2016 features for autodiscover, the SRV Record should be properly set to the following:

Type Location Record NameTarget Port Priority Weight
SRV AU _autodiscover._tcp.(YourDomainName) mail.premium.exchange 443 0 1

Lastly, make sure your SPF is added to prevent email spoofing on your Exchange emails.

Feel free to contact our 24/7 Singaporeor AustraliaSupport Team if you have further questions.

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