How to Recover Deleted Exchange Emails

As the title suggests, accidentally deleted emails from your Outlook Mailbox can be recovered in your Deleted Items folder and in some scenarios you can recover permanently deleted items from your network server.

Note: If you want to back up and store messages or other mailbox items and make it available offline for future use, please read How to Export Emails in Outlook.

There are two ways in recovering deleted emails from your Outlook, click the linked guides below to:

Recover Emails From Deleted Items or Junk Email Folders

Recover the emails from either of these two places:

via Outlook Desktop App

Follow the steps below to recover emails on your Outlook Desktop application.

Step 1. Open Outlook Application on your desktop and click on Deleted Items folder from the Mail window.

Deleted Items Folder in Outlook

Step 2. Right click on the email message to recover and select Move option, then choose a destination folder to move the email to. Make sure this email folder is not under Deleted Items.

Move Email in Outlook

via Outlook Web Access

If Outlook Desktop isn’t available for you, you can recover email messages by logging in to your Outlook Web Access (OWA) through a browser and follow the steps below.

Step 1. Log In to your Outlook Web Access (OWA).

Step 2. From your Mail window, go to your Deleted Items folder and select the email message to recover and click the Recover option.

Recover Email in Outlook Web Access

Selected email messages are automatically recovered to their original folders, if the folder no longer exists, email messages will be recovered to your Inbox folder.

Recover Emails That Are Removed from Your Deleted Items Folder

If you can’t find the email messages in your Deleted Items folder, you can recover them from either of the places below:

via Outlook Desktop App

Follow the steps below to recover deleted items from your Network Server on Outlook Desktop App.

Step 1. Open Outlook Application on your desktop.

Step 2. From your Mail window click on Deleted Items folder and click on the Recover Deleted Items from Server button on the menu bar at the top of the page.

Recover Deleted Items from Server Button

Step 3. Select the email messages to recover or click the Select All button to include all emails, then choose to Restore Selected Items or permanently delete selected items from your server by choosing Purge Selected Items.

Restore Selected Items in Outlook

Step 4. Click the Ok button to apply changes.

via Outlook Web Access

If Outlook Desktop isn’t available for you, you can recover email messages by logging in to your Outlook Web Access (OWA) through a browser and follow the steps below.

Step 1. Log In to your Outlook Web Access (OWA).

Step 2. From your Mail window, go to your Deleted Items folder and click the Recover deleted items option.

Recover Deleted Items Option in Outlook

Step 3. Select the email messages to recover by choosing Recover or permanently delete by clicking the Purge option.

Recover and Purge Options in Outlook

If the emails are still irrecoverable, ask our Support Team if a backup is eligible for ad hoc service.

Feel free to contact our 24/7 Singaporeor AustraliaSupport Team if you have further questions.  

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