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How to Reset Mailbox Password for Email Exchange

Email Exchange Mailboxes are created through the Exchange Manager, which can be accessed only by your admin. If you lost your email or mailbox password, you will have to contact your admin to reset the password for you.

On the other hand, if you still know your password but just want to update it, you may do so via Outlook Web Access or OWA.

Follow the respective instructions below to reset a Mailbox Password:

  • via Exchange Manager
  • via Outlook Web Access (OWA)

via Exchange Manager

Step 1. Log in to Exchange Manager. Reset your Exchange Manager password if you don’t have it.

Step 2. Under Hosted Organisation – Exchange, click on Mailboxes.

Mailboxes Button in Exchange Manager

Step 3. Click on the Display Name corresponding to the email address that you wish to manage.

Mailbox Display Name in Exchange Manager

Step 4. Enter and re-type the new Password in the fields provided, then click Set Password.

Enter New Mailbox Password in Exchange Manager

If necessary, click the Generate Password button for an automated password to appear in the fields. Click on the field to view the Password, then copy and paste it in a secure location before clicking Set Password.

Generate New Mailbox Password Button in Exchange Manager

via Outlook Web Access (OWA)

Step 1. Log in to Outlook Web Access with the email address in question.

Step 2. Click on the gear icon at the top-right section of the page, then click Options.

Options in Outlook Web Access

Step 3. On the left-side menu, click General, then click My Account.

My Account Tab in Outlook Web Access

Step 4. Click on the Change your password link.

Change Your Password Link in Outlook Web Access

Step 5. On the right-side panel that appears, enter your Current Password, then enter and re-type your new Password in the fields provided.

Step 6. Click the Save link at the top.

Enter New Password Outlook Web Access

Feel free to contact our Singapore or Australia Support Team if you have further questions. 

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Updated on April 28, 2021

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