Your Call-in Pin is a 4-digit number that you provide us, as an added verification, for us to identify you and your customer account.
This Call-in Pin is also used for improved security when customers request for certain sensitive information. It will be asked first, before we disclose any details.
If you have not created a Call-in Pin yet, follow the instructions below to know how to set it up in the Account Manager:
- Log in to the SG or AU Account Manager.
- Click on the Edit Profile button on your Home page.
Or, click your Account Name beside the Shopping Cart Icon, then click My Profile.
- Click on the Security tab.
- Enter your desired Call-in Pin in the field provided, then click Save.