For an improved security, we will be verifying disclosure of certain sensitive information via a 4-digit call-in PIN over calls upon request of such information. If you have not created a Call-in PIN yet or forgot what it was, follow the instructions below on how to set it up in the Account Manager.
Account Manager – Call-in PIN
Step 1. Log in to the Account Manager.
Step 2. Either click “EDIT PROFILE” from the home page
Or click on the drop-down arrow next to your first name and click “MY PROFILE” then click “EDIT PROFILE”.
Step 3. Click “Security” tab.
Step 5. Enter the current password and new password.
Note: If you do not want to update the password, enter the same password in both fields.
Step 6. Enter your desired Call-in PIN and click Save.
Do not hesitate to contact our support team if you have further questions.