Move Emails Tagged by SpamAssassin

Checking your spam emails from time to time is important since spam filtering software can have a false-positive result. For POP3 users it is advisable to use your local mail client to filter the emails to a particular folder upon receiving.

There are two different levels of filtering:

  • Account Level Filtering
  • User Level Filtering

Before proceeding to the steps, you’ll need to decide if you’d like to filter spam emails for all users and keep it in one directory or filter only for an account. By the way, non-filtered spam emails will contain ***SPAM*** in your subject.

You also need to make sure that SpamAssassin is currently enabled and Spam Auto-delete is disabled.

Here are the steps on how to create a filter to move spam emails tagged by SpamAssassin:

Step 1. Log in to the cPanel using this link format:
Replace with the Main Domain Name connected to your hosting.

Step 2. Under Email panel choose Global Email Filters or Email Filters.

Note: Global Email Filters is Account Level Filtering (for all email accounts/users) and Email Filters is User Level Filtering (for a specific account only).

Step 3. To start creating:

a. For Global Email Filters, click Create a New Filter.

b. For Email Filters, click Manage Filters under Actions. Then click Create a New Filter button.

Step 4. Fill out the details need:

Filter Name: Create a unique filter name.
Rules: Select Subject and contains. On the empty field, enter ***SPAM***.
Actions: Choose Deliver to Folder and enter this on the empty field: /.spam or you can browse the folder.

Step 5. Click Create.

Important: When performing the steps will keep your spam emails on the server which will be calculated to your disk space quota.

For Webmail and IMAP users, you will need to manually subscribe to the folder for it to see the spam folder.

Please don’t hesitate to contact our 24/7 Singapore or Australia Support Team if you have further questions.

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