How to Obtain Technical Support?

To receive technical support, follow this guideline:

  1. Check through our Knowledge base
  2. If your issue is not inside Knowledge base, email our SuperSupport Team.
  3. For urgent request such as account inavailability, please call us. Our phone support is 24/7 Tel: 6288 6264
    (Note: You will need to send a support ticket and provide us with the ticket number when asked)
  4. You may also access our Contact page.

When submitting a ticket, please include the following:

  1. Your domain name
  2. Your problem

Requests pertaining to the below mentioned list will not be available through phone, please submit a ticket

  • Account password reset
  • Retrieval of lost Billing account information
  • Domain transfer password request
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