Why is Premium DNS Not Working

If you have purchased Premium DNS for a domain name not registered with Vodien, you will need to change the Name Servers of this domain to Vodien’s DNS servers for it to function properly. 

Your domain name should point to the following Name Servers: 

  • ns1.dnspackage.com 
  • ns2.dnspackage.com 

You should also check the product status of your Premium DNS service to make sure it is activated. Follow the steps below: 

Step 1. Log in to your Vodien Account Manager.  

Step 2. Click Domains on the menu bar at the top of the page.  

Domain Button in Vodien Account Manager

Step 3. Click the DNS Only radio button.  

DNS Only Button in Vodien Domains Page

Step 4. Click the assigned domain name of the Premium DNS.  

Select Domain in Vodien Account Manager

Status should show Registered or Renewal Due to know that the product is active. 

Vodien Premium DNS Registered Status

Do not hesitate to contact our Singapore or Australia Support Team if you have further questions. 

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