How to Reset PrestaShop Admin Password

There are three options on how to reset your PrestaShop admin password: 

Via PrestaShop Admin Page 

The login profile details can easily be edited on the PrestaShop admin page. Follow the steps below on how to edit those details: 

Note: This process needs to have your access or current PrestaShop admin email address and password.

Step 1. Access your PrestaShop admin page. Use the same admin URL set up during PrestaShop installation.  

Tip: Go to your PrestaShop website directory and look for thadmin folder. This could have been renamed with another name during installation. If the folder has a name of admin123 for example, the admin URL of your website is http://yourdomain.com/admin123 (replace yourdomain.com with your website’s domain or subdomain).

Step 2. Log in to the PrestaShop admin page with its associated email address and password.  

PrestaShop Login Page

Step 3. Click the avatar of your profile on the upper right side of the page.  

Step 4. Click Your Profile 

PrestaShop Your Profile Button

Step 5. Click the Change Password button.  

PrestaShop Change Password Button

Step 6. Enter the current password once and the new password twice in the corresponding boxes provided. You can make use of the Generate password button to obtain a random system-generated password.  

Step 7. Click Save after making changes to the profile.  

PrestaShop Enter New Password

Successful update message will show after the changes are saved.  

PrestaShop Logins Successful Update Message

This process is applicable if you have access to the email address set up during PrestaShop installation as the instructions to reset the password will only be sent to that email. 

Step 1. Access your PrestaShop admin page. Use the same admin URL set up during PrestaShop installation.  

Tip: Go to your PrestaShop website directory and look for the admin folder. This could have been renamed with another name during installation. If the folder has a name of admin123 for example, the admin URL of your website is http://yourdomain.com/admin123 (replace yourdomain.com with your website’s domain or subdomain).

PrestaShop Forgot My Password Link

Step 3. Enter the email address in the box provided.  

Step 4. Click the Send button.  

Enter Email Address to Reset PrestaShop Logins

A message that your password has been emailed to you will show on the next page like in the screenshot below.  

PrestaShop Reset Email Sent

Via phpMyAdmin in cPanel 

This process is applicable if none of the email addresses and passwords are accessible. This will only need to have access to your web hosting server or cPanel. Follow the steps below on how to update your PrestaShop admin logins in phpMyAdmin: 

Step 1Log in to cPanel. 

Step 2. Click File Manager. 

Step 3. Go to youPrestaShop website files and locate the settings.inc.php file inside the config folder.  

Note: Database information for PrestaShop versions 1.7 and later are located in the directory /app/config/parameters.php.

Step 4. Right-click on the file and select Edit. 

Step 5. Click the Edit button. 

Step 6. Take note of the values on lines and 6 for the website’s DB_NAME (database name) and DB_PREFIX (database table prefix). Also, copy the value of COOKIE_KEY on line 10 as it is required in Step 12.

PrestaShop Settings File

Step 7. Go back to cPanel homepage by going back to the previous tab. 

Step 8. Scroll down to the icons under Databases and click phpMyAdmin. 

cPanel phpMyAdmin Button

Step 9. Click the database name that was obtained from Step 6. 

Step 10. Click the table that ends with _employee. A table usually starts with the database prefix obtained from Step 6 

Choose PrestaShop Database Table in phpMyAdmin

Step 11Click the Edit link that corresponds to the login that you will be updating.  

Edit Button in phpMyAdmin

Step 12. Along the passwd row, select MD5 from the drop-down under Function column.  

Step 13Combine the Cookie Key (obtained from Step 6) and the new password for PrestaShop admin page then enter it in the box on the same row under the Value column. Make sure there are no spaces in between.  

Enter PrestaShop Updated Logins in phpMyAdmin

Step 14. Scroll down and click either of the Go buttons to save the changes. 

Click Go Button to Save Updated Details in phpMyAdmin

Test the new logins by logging in to your PrestaShop admin page URL.  

Do not hesitate to contact our Singapore or Australia Support Team if you have further questions. 

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