There are several ways on how you can reset PrestaShop admin password. This can be done through the following:
Reset PrestaShop admin password via Admin Site
This assumes that you have access to your admin site and you only want to change the password.
Step 1. Log in to your PrestaShop Admin.
Step 2. Click Administration from the left side menu and select Employees.
Step 3. Look for the SuperAdmin and click “Edit”.
Step 4. Look for Password and click “Change Password”.
Step 5. Enter the current password and new password (twice). Scroll down and click “Save” button to save the changes.
Reset PrestaShop admin password via Forgot Password
This is assumes that you know the email address you are using for the PrestaShop admin site but does not know the password or forgot it.
Step 1. Access your PrestaShop admin page.
Step 2. Click “I forgot my password” link.
Step 3. Enter the email address and click “Send”.
Step 4. An email with the subject “[My Store] Your new password” which contains your new PrestaShop admin password is sent to you.
You can log in using the system generated password and update it through the admin site.
Reset PrestaShop admin password via phpMyAdmin in the cPanel
Follow the steps below if you do not remember the email address and password you are using for your PrestaShop admin. Before you proceed, it is highly suggested to back up your website files and database.
(Note: Directory, Database names, PrestaShop prefix in the images below are only examples. Make sure to locate the correct folders and database for your PrestaShop website.)
Step 1. Log in to the cPanel.
Step 2. Click on File Manager under Files panel.
Step 3. Locate your PrestaShop directory and select “config” folder.
Step 4. Look for settings.inc.php file, right click on it and select View.
Step 5. Look for the COOKIE_KEY and copy the alphanumeric value.
Step 6. Go back to your cPanel Home.
Step 7. Click on phpMyAdmin under Databases panel.
Step 8. Locate your PrestaShop database and click on it.
Step 9. Find the ps22_employee table and click on it.
Step 10. Click Edit. (Tip: You may also follow the steps in Forgot Password if the email address that is shown in the database is still accessible.)
Step 11. Look for the passwd. Change its value to the alphanumeric key you have copied and the new PrestaShop admin password.
Make sure that there is no space in between the 2 values.
Step 12. Select MD5 for the function.
Step 13. Scroll down and click “Go”.
If you are not confident to make any of the modifications mentioned above, you may have our Application Support Engineers help you with an ad-hoc fee per request.
If you have further questions, please do not hesitate to contact our support team.