How to Suspend and Unsuspend Email Account

There could be email accounts that you want to temporarily suspend for a few days or so. Rather than deleting the account, where the emails that have been received or sent will be lost. 

When suspending an email account, the user for the email won’t be able to do all or some of the following: 

  • Receiving incoming email 
  • Sending outgoing email 
  • Or log in 

Suspending an account is more like restricting the user from using the email address. In saying this, you can unsuspend or unsuspend the user to use the account any time. 

The steps below will show you how to suspend and unsuspend an email account: 

Step 1. Log in to the cPanel using this link format:  
Replace with the Main Domain Name connected to your hosting.
Step 2Click Email Accounts under the Email panel.

Step 3. Locate the email address you’d like to suspend or unsuspend. Click Manage.

Step 4. Under Restrictions:

a. To suspend, choose Suspend for either: 

    • Receiving Incoming Email 
    • Sending Outgoing Email 
    • Logging In 

b. To unsuspend, choose Allow for either: 

    • Receiving Incoming Email 
    • Sending Outgoing Email 
    • Logging In 

Step 5. Click Update Email Settings. 

Selecting Hold for Sending Outgoing Email will have the email on queue in case the user is trying to use the email account. You will receive a bounce back email if this happens. It is quite different from the Suspend status, as you press Send there will be an error message that comes up saying the account is suspended. Here’s a sample:

If Receiving Incoming Email is suspended, anyone who will send an email to you or the related email account, they will receive a bounce back email. Here is a sample:

Please don’t hesitate to contact our 24/7 Singapore or AustraliaSupport Team if you have further questions.

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