If our Web Hosting specialists/ engineers identify that your issue can be fixed by accessing your computer remotely, we can do further troubleshooting via Team Viewer.
Connect to Team Viewer:
Step 1. Kindly access https://www.vodien.com/help/.
Step 2. Download the application by choosing what operating system you are using for your computer.
Step 3: Run the application
Step 4. Provide the ID number and password to our support representative.
Step 5. Keep the application running; You will be remotely connected with our support engineers once the connection is established, and we will help you in troubleshooting.
Note: Please remember to close the application after the remote help session. Vodien will no longer have remote access to your computer once you close the application.
If you have further questions, please do not hesitate to contact our support team.
