Troubleshoot Email Problem

Email issues result from incorrect settings on your email client— 99% of the time. Here are a few brief troubleshooting guides. Follow through these trouble this guide, before contacting our Support Team. 

Troubleshooting 1:

Double check that your domain name and your Web or Email Hosting of the email account you’re using has not expired. If the domain and hosting registration has expired, you won’t have email access. If this is the case, we recommend renewing these services as soon as possible. Learn how to check your domain’s renewal date or how to renew a product or service.

Troubleshooting 2:

There are a few ISPs (Internet Service Providersactively block ports, specifically port 25. The usual symptom of this would be a Time Out when attempting to connect to your SMTP or Outgoing Mail Server via your ISP connection. 

If this is the case, you can change settings to run on port 26 or 587, or you can simply change your outgoing mail to your ISP’s mail server. Check more about on how to edit mail servers. 

We recommend getting in touch with your ISP to establish that you are getting time out messages and the if the changes still have the same results.

Troubleshooting 3:

Double check that your email account’s username does not contain any capital letters. This is wrong:, and this is correct:

Troubleshooting 4:

Double check your DNS for the domain name have email problems is fully propagating. You cannot use your email if your DNS is not propagating. Click the guided link to learn more about DNS. 

Troubleshooting 5:

Make sure that your email account has enough disk space. If your email address is over its allotted disk space, this will cause email issues. We recommend changing quota, click on the guided link on how to change your mailbox quota. 

Troubleshooting 6:

You may create a test email account. Setup the email account in your email program and run test to and from the account. Learn how to create an email. 

If you are still having troubles, please don’t hesitate to get in touch with our Singapore or Australia Support Team 

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